Terms & Conditions


1. INTERPRETATION In this document the following words shall have the following meanings: 1.1 "Customer" means any person who purchases Services from the Supplier; 1.2 "Supplier" means Carpe Diem Events Australia of Level 1, 530 Little Collins Street, Melbourne, VIC 3000 1.3 "Terms and Conditions" means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing by the Supplier. 2. GENERAL 2.1 These Terms and Conditions shall apply to all contracts for the supply of Services by the Supplier to the Customer and shall prevail over any other documentation or communication from the Customer. 2.2 Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by the Supplier 3. CUSTOMER'S OBLIGATIONS 3. To enable the Supplier to perform its obligations the Customer shall: 3.1 Co-operate with the Supplier; 3.2 Provide the Supplier with any information reasonably required by the Supplier; 3.3 Keep the supplier notified of their correct name, postal address and any phone, fax or e-mail information. 3.4 Comply with such other requirements as agreed between the parties. 3.5 Comply with all other statutory requirements – particularly in regards to data protection and confidentiality. 4. SUPPLIER'S OBLIGATIONS 5.1 The Supplier shall perform the Services with reasonable skill and care and to a reasonable standard in accordance with recognized standards and codes of practice. 5.2 The Supplier accepts all responsibility for the condition of tools and equipment used in the performance of the Services and shall ensure that any materials supplied shall be free of defects at the point of dispatch. 5. PRICE AND PAYMENT 3.1 Payment of the price shall usually be paid on application for individual contract or Service Agreement terms as applicable. Payment can be made by credit/debit card on-line or over the phone, by EFT or by cheque. Payment in arrears will be by prior agreement only. 3.4 The Supplier reserves the right to modify, update or run promotions on any service at any time. The Supplier reserves the right to change the price of any service at any time. Once a service has been ordered, the price shall remain fixed for the Customer. Under no circumstances shall the Supplier refund the difference should the price of that service decrease. 6. SEVERANCE If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated. 7. GOVERNING LAW These Terms and Conditions shall be governed by and construed in accordance with the law of Australia and the parties hereby submit to the exclusive jurisdiction of the Australian courts. 8. CANCELLATIONS Returns/refunds policy: Where a Customer cancels their order after signing up for Supplier’s Services, the Supplier shall offer the Customer a 50% refund and/or a non-refundable deposit. 9. EXCEPTIONAL CIRCUMSTANCES Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations